Senior IT Support Technician

Salary: £35,000 - 35,000 per year

Requirements

: Previous IT experience working at an IT Managed Services ProviderStrong communication and customer service skillsConfidence on the phone and in client-facing situationsAbility to manage time, multitask, and work to SLAsA team player mindset with a willingness to share knowledge Responsibilities: Provide 2nd line support across Windows Server (on-prem & Azure), Active Directory, Group Policy, DNS, and RDSTroubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice)Support and configure Hyper-V and virtualised environmentsPerform hardware diagnostics, repairs, and installationsUse service desk tools (ConnectWise Manage ideal) to manage tickets and SLAsMonitor and maintain client systems and networksAssist with workstation setups and fault diagnosis (hardware/software)Deliver excellent customer service via phone, email, and in person Technologies: Active DirectoryAzureHardwareHyper-VSupportMicrosoft 365SharePointWindowsOffice 365CloudSecurity More: We are a growing and dynamic IT Managed Services Provider (MSP) located in Bracknell, offering hybrid working options. We support over 60 clients and value a collaborative environment where your technical skills will be nurtured. The starting salary for this role is between £32K-£35K, depending on experience.

We provide a range of

Benefits

including a 9.5-day fortnight after probation, birthday off, a pension scheme, death in service cover, and a healthcare top-up. This is a fantastic opportunity for those looking to grow their careers within a supportive and fast-paced MSP environment. last updated 34 week of 2026