Program Operations Coordinator - Freelance, Remote

About the ClientAn established U.S.-based tax relief and audit representation firm supports business owners facing complex IRS issues. They also deliver a growing executive education and member community focused on audit defense excellence and peer learning. The culture values trust, accuracy, confidentiality, and clear communication while providing high-touch virtual and in-person experiences.

Why does this role exist? This role exists to operationalize and flawlessly execute an already-defined annual program calendar across a multi-program education and community ecosystem. The Founder sets the strategy and priorities; your mission is to translate those plans into on-time delivery, airtight logistics, and smooth member experiences without anything falling through the cracks.

It is an execution-first role - not strategy, program design, partnerships, or general EA work - and is critical to maintaining consistency, quality, and scale across programs and events. The Impact you’ll make Program and Calendar Execution - Own and manage the annual educational calendar once set by leadership - Execute project plans, drive timelines, and keep cross-functional contributors on deadline - Proactively identify and resolve scheduling conflicts, dependencies, and risks Faculty and Curriculum Logistics - Coordinate faculty/experts scheduling, prep, materials, and communications - Manage curriculum logistics and asset readiness (slides, handouts, pre-work, recordings) - Serve as the central point of contact for recruited speakers and expert network logistics Event and Member Experience - Produce virtual and in-person experiences end-to-end (run-of-show, tech checks, on-site flow) - Manage event logistics and vendors (venues, A/V, platforms, catering, travel as needed) - Run member onboarding, engagement, and renewal workflows using established playbooks Marketing and Reporting - Coordinate with marketing on launches and enrollment campaigns per calendar - Track and report program revenue, expenses, enrollment, attendance, engagement, and retention - Maintain dashboards and post-event reporting; relay insights to inform iterative improvements Systems and Day-to-Day Operations - Maintain and refine SOPs and repeatable operating systems - Run the project-management system to ensure daily accountability and task clarity - Flag risks, gaps, and issues to the Founder quickly with proposed next steps Skills, Knowledge and Expertise Required: - 2 - 5 years coordinating operations for established programs such as professional/executive education, associations/membership communities, certification/CPE, masterminds, or conference/live event series - Proven experience producing events and managing vendors - Hands-on project management using a PM platform (e.g., Asana/ClickUp/Trello) and SOP ownership - Demonstrated coordination with faculty/experts/speakers and cross-functional teams (e.g., marketing) Your superpowers are... - Technical: project management tools; calendar and capacity planning; CRM/membership or LMS familiarity; spreadsheets/dashboards for tracking metrics; virtual event platforms (e.g., Zoom) and run-of-show production; documentation and SOP maintenance - Soft skills: detail-obsessed, operational rigor, proactive risk-spotting, clear and diplomatic communicator, vendor/stakeholder management, follow-through, time management under deadlines, calm under pressure WFH Set-Up: - Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up. - Internet speed of at least 40MBPS - Headset with an extended mic that has noise cancellation and a webcam - Back-up computer and internet connection - Quiet, dedicated workspace at home You should apply if... - You’re an operator who loves making a defined plan happen and being measured on execution quality and timeliness - You thrive in member/community and education environments and enjoy coordinating many moving parts - You want to refine systems and use playbooks rather than set strategy from scratch - You’re comfortable tracking/reporting KPIs and expenses (while not responsible for setting budgets or KPIs) - You communicate early and often, flag issues to leadership, and take ownership from start to finish - You are not seeking a strategy, partnerships, sourcing, or general EA role - this is an execution-first logistics role What to expect...Work Setup: - Remote position - Must have a reliable internet connection and a quiet workspace - Required to provide own computer with Intel Core i5 or something similar or higher operating system Working Hours: - 40 hours per week - Monday - Friday, U.S. Business Hours Compensation: - $7 per hour - No

Benefits

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Benefits

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