Client Success Associate

About Pave Bank: Pave Bank is the world’s first programmable business bank. Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences. About Client Success: At Client Success, our mission is to ensure our clients extract the maximum value from our banking products and services - driving product adoption, retention, expansion, and overall Pave experience.

You will be a critical voice for the client internally and a trusted advisor externally, contributing directly to the company’s growth and product evolution. As a Client Success Associate, you will be on the front lines of our operational engine, ensuring our global clients extract maximum value from our banking products. This is a high-impact role focused on the day-to-day execution of client retention, product adoption, and operational excellence.

You will act as a bridge between our clients and our internal teams, ensuring that our programmable banking solutions are implemented seamlessly and securely.

Key Responsibilities

of Client Success Associate: - Operational Management: Design, implement, and optimize Client Success workflows to drive efficiency and data-driven decisions. - Revenue & Retention: Execute strategies to maximize Net Revenue Retention (NRR) and identify expansion opportunities (upsell/cross-sell) of the client portfolio. - Onboarding & Playbooks: Contribute to internal knowledge-sharing and build operational playbooks for client onboarding and long-term adoption. - Cross-Functional Collaboration: Act as the "voice of the customer" internally, working directly with Tech, Operations, and Compliance teams to prioritize client-critical initiatives and influence the product roadmap. - Risk & Compliance Integration: Work closely with Risk and Compliance teams to ensure all client activities and expansions align with regulatory standards in a complex banking environment. - Data Analysis: Monitor client usage patterns and health scores to make proactive operational and resourcing decisions. - Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation. What We’re Looking For - Experience: 3+ years of progressive experience in Customer Relations, Client Success, Account Management, or a strategic client-facing role. - Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software. - Operational & Compliance Knowledge: Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely. - Data & Analytics: Highly analytical and comfortable using data - such as financial projections and health scores - to drive operational results. - Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams. - Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders. - Adaptability: Comfort working in a fast-paced, high-growth environment where agility is key. - Languages: Fluent in English; any additional languages are considered a bonus.

What We Offer: - The opportunity to shape the future of programmable banking and define new standards for global business finance. - A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation. - Competitive compensation and

Benefits

package. - Equity in the company - so you're aligned with our growth and success. Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/client-success-associate-pavebank