Business Administration Level 3 apprenticeship

Log calls/ jobs on the helpdesk ERP system Allocating work orders to the reactive engineering team Placing product orders with the approved supply chain Ensure all protocols, policies and procedures are met within the Helpdesk ERP system Taking ownership for the PPM schedule & reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s / SLA’s To ensure 100% portal compliance in line with individual client’s

Requirements

To ensure engineer / service reports are completed Tracking jobs progress against predetermined KPI’s including response times Updating assets history from external work record sheets Regularly cleanse and refresh the electronic asset register