Creator Success Representative

Fanvue is one of the fastest-growing creator monetisation platforms globally. We're an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale. Following our recent Series A, Fanvue has surpassed $200M+ in annual recurring revenue, with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide.As Fanvue scales, we need to protect and grow revenue across our mid-to-long-tail creator base without relying on 1:1 CSM ratios.

The Pooled CSM model is how we do that: one person owning a large book of creators through data-driven playbooks, automated workflows, and targeted interventions.🎯 The RoleWe're hiring a Pooled Creator Success Manager to own retention and revenue outcomes across a portfolio of 500+ creators in a 1:many, tech-touch model.This is not a traditional CSM seat. You will not have a handful of named accounts and weekly check-ins. Instead, you will build and run scalable playbooks, monitor risk and contraction signals across a large cohort, and intervene where the data tells you to.

Think CS operations meets account management.You will report to Thea and work closely with the wider Creator Success team.🚀 What You'll DoOwn a pooled book of 500+ creators with full accountability for gross revenue retentionBuild, maintain, and iterate playbooks that drive retention, reduce contraction, and surface expansion opportunities at scaleMonitor creator health signals (engagement drops, earnings decline, support ticket spikes) and run targeted interventions before churn materialisesRun a weekly cadence: risk alerts, contraction monitoring, playbook execution reviewsDesign and automate lifecycle touchpoints (onboarding sequences, re-engagement campaigns, feature adoption nudges) through CS platform workflowsSupport the broader CS team by providing pooled coverage as more creators move out of dedicated 1:1 managementProvide reactive support to creators in the pooled segment when risks, problems, or support needs arisePartner with Product, Support, Moderation, and Growth to close feedback loops and improve creator outcomesTrack and report on cohort-level retention, contraction, and engagement metrics👀 Who You AreExperienced in Customer Success, Account Management, or CS Operations, ideally in a tech-touch or SMB/scale segmentHands-on experience with a CS platform (health scoring, playbook automation, lifecycle workflows)Comfortable building playbooks, automations, and health scores from scratch, not just running someone else'sData-literate: you can pull insights from dashboards, spot trends in cohort data, and translate them into actionsStrong written communicator who can craft clear, concise creator-facing messaging at scaleComfortable managing a large book through systems and signals rather than personal relationshipsSelf-directed and structured, you set your own cadence and hold yourself accountableFamiliar with the creator economy, subscription platforms, or marketplace models (a plus, not a must)✨ You'll Thrive Here IfYou like building systems more than managing relationships one by oneYou get energy from finding patterns in data and acting on them before anyone asksYou want ownership of a segment, not just a task listYou are motivated by retention metrics and commercial outcomes⚠️ You'll Struggle Here IfYou prefer deep 1:1 relationships over scaled modelsYou need someone else to build your workflows and tell you what to automateYou are uncomfortable with ambiguity or building processes from zeroYou wait for problems to surface rather than hunting for them🌍 Why Join Fanvue?Sunday Times Best Places to Work, two years running. We don't just say we have great culture, we prove itFanvue supports hundreds of thousands of creators and millions of fans globally. The problems you solve here are real and immediateAI-native engineering: we are not bolting AI on.

It is core to our product and how we buildSeries A momentum: triple-digit growth means the problems you solve today define the platform for yearsFully remote with unlimited PTO, flexible working hours, a London office and WeWork access when you want itSalary reviews every six months, we don't wait for annual cycles to recognise your growthTravel and office budgets for team off-sites or kitting out your home setup

Benefits

package including gym memberships, apps, and more we're actively building out⭐ Fanvue is for EveryoneWe know that diverse teams build better products. Even if you do not meet every requirement, we encourage you to apply. Potential, mindset, and ambition matter just as much as experience.Find Jobs in United Kingdom on Arbeitnow