Principal AI Systems & Operations Technologist

Design and deploy AI-powered workflows, agentic systems, RAG solutions, operational automation platforms, and internal productivity tools.• Develop and maintain software across the KioWare, KioCloud, BillPay Kiosk, and QueueKiosk ecosystems using modern engineering practices.• Build integrations between applications, APIs, databases, cloud services, payment systems, and third-party platforms.• Collaborate with leadership to identify and implement automation opportunities that improve efficiency, scalability, and customer outcomes.• Serve as a senior technical resource during customer meetings, enterprise architecture discussions, partner evaluations, and proof-of-concept engagements.• Develop technical demonstrations, ROI models, implementation frameworks, and migration strategies supporting revenue growth.• Support deployment, fulfillment, onboarding, and support teams through diagnostics, automation, telemetry, and operational tooling.• Assist with architecture reviews, technical debt reduction, quality initiatives, CI/CD improvements, and AI-augmented software delivery practices.• Contribute to AI governance, training, runbooks, and organizational adoption programs.• Partner with the Director of Research & Development to evaluate technical priorities, architectural direction, and product roadmap initiatives.• Provide senior-level technical guidance to development teams and assist in resolving complex engineering and integration challenges.• Contribute directly to coding, code reviews, system design, testing strategies, and platform modernization efforts. Other duties and areas of responsibility that may be assigned.

Qualifications

8+ years of progressive software engineering, systems architecture, or solution development experience.• Strong experience with Python, SQL, REST APIs, system integrations, and enterprise application development.• Working knowledge of AI technologies, LLMs, prompt engineering, RAG architectures, and orchestration frameworks.• Experience with C#, .NET, Java, cloud-hosted applications, or related enterprise technologies.• Demonstrated ability to translate business objectives into practical technical solutions and measurable ROI.• Excellent communication skills with experience supporting executive, customer, and cross-functional stakeholders.• Experience operating as a senior individual contributor within a software product development organization.• Demonstrated ability to influence technical outcomes, mentor peers, and lead initiatives without formal supervisory authority. Preferred ExperienceSaaS platforms, kiosk or endpoint environments, Retool, Power Automate, LangChain, LangGraph, MCP-enabled tooling, sales engineering, solution consulting, and operational automation.Salary range: $85,000 - $100,000 USD per year.Originally posted on Himalayas