Salesforce Application Support Developer

Salary: £33,000 - 59,000 per year

Requirements

: 3+ years experience working on the Salesforce platformHands-on experience with Salesforce configuration and development, including Apex, Flows, and Visualforce and/or Lightning Web ComponentsExperience supporting or maintaining Salesforce integrations (API or middleware-based)Experience working within support, BAU, or operational environmentsExperience troubleshooting and fixing issues in production systemsSalesforce Platform Developer I (strongly preferred) and ideally Platform Developer II, or equivalent experience and willingness to certifyFamiliarity with Sales Cloud, Service Cloud, and Experience CloudExperience working with Agile or structured change management processesStrong analytical skillsEffective time management skills and ability to prioritize tasksExcellent communication skills, both written and verbalQuick learner with a deep technical understandingDesirable:Experience with Jitterbit (highly desirable)Experience supporting platforms such as Certinia (FinancialForce), CPQ, Vonage, Pardot, Conga, Gearset, or OwnBackupAdditional Salesforce certifications (e.g. Salesforce Administrator, Advanced Administrator, App Builder, Omnistudio) Responsibilities: Deliver minor enhancements, configuration changes, and bug fixes within SalesforceDevelop and maintain Salesforce solutions using Apex, Flows, and Lightning componentsConfigure and maintain Salesforce features, including custom objects, fields, validation rules, page layouts, approval processes, and installed packagesEnsure fixes and enhancements follow agreed change control, testing, and deployment processesAct as a technical point of escalation for the Salesforce Application Support TeamAssist with investigation and root cause analysis of recurring or complex incidentsDetermine when issues can be resolved within support vs escalated to the Internal Development TeamImprove issue definitions and technical clarity before escalation to reduce reworkProvide clear technical assessment and recommendations when escalating to the Internal Development TeamSupport and troubleshoot integrations between Salesforce and third-party systemsTroubleshoot and resolve integration-related incidentsProvide hands-on support for Jitterbit integrations, including investigation and remediation of failuresWork closely with Salesforce administrators and developers to resolve issues efficientlyDocument fixes, enhancements, and known issues using JIRA and ConfluenceTranslate support issues into well-defined technical tasks or user stories that clearly define acceptance criteriaShare technical knowledge with the support team to raise overall capabilityIdentify recurring issues and recommend preventative improvementsContribute ideas to improve support tooling, monitoring, and operational stabilityRemain current with Salesforce updates, features, and recommended practices Technologies: ApexAPICloudConfluenceSupportJIRALightning Web ComponentsPardotSalesforceVisualforceWeb More: We are a passionate team dedicated to transforming the music industry through The Music Licence. Our mission is to simplify the experience for our customers while ensuring that musicians, songwriters, rightsholders, and performers receive the rewards they deserve.

We offer a hybrid remote working environment based in Leicester, LE1, along with attractive

Benefits

including additional leave, a company pension, health and wellbeing programmes, and opportunities for professional development. Join us in creating unparalleled experiences with music at the forefront. last updated 35 week of 2026