Customer Service Representative Full Time (Bilingual: French & English)

Please whitelist the domains "" and "" with your email provider to make sure you get our emails. Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.Primary Tasks: - Respond promptly to client emails and portal requests in French and English regarding their concerns - Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers - Assist customers with their needs, offering empathetic support and swift coordination - Update and maintain accurate customer records to ensure seamless information flow and accessibility - Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages - Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions - Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients - Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols • Guest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests. • Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up. • Reservation Support: Process payments, verify guest details, and manage check-in workflows • Ad hoc tasks Required Experience: - Fluent in English (written & spoken) & French (written & spoken) - At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity - Excellent English and French communication skills, both written and verbal (at least B2 level) - Excellent phone, email, and instant messaging communication skills - Solid organizational and time management skills - Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP - Experience with word-processing software and spreadsheets (e.g., MS Office) - Knowledge of online calendars and scheduling (e.g., Google Calendar) - Proactive & confident with keen attention to detail - Able to work in EST Software Tools and Websites Required: Microsoft Office (Excel for trackers).

Cloudbeds (reservation management). Ikea (guest journey management). MaintainX (maintenance ticket system).

Schedule: 12 midnight to 8am EST (40hrs per week) Salary: up to PHP50,000/monthTechnical

Requirements

: - USB Headset with Noise Cancellation feature - Working Webcam - Computer with at least 1.8 GHz processor and at least 4GB RAM - Main Internet Service Speed: at least 25 Mbps cable connection - Backup Internet Service Speed: at least 10 Mbps

Benefits

: - Job Security and Stability - Paid Training - Inclusive Culture - Upskilling Opportunities - 100% Work-From-Home - Exceptionally Supportive Team - Opportunities for Career Growth - Fun Work Environment - Holiday & Overtime Pay Please note: - Only qualified candidates will be invited to take the assessment & scheduled for an interview. - We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website. - You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired. Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/customer-service-representative-full-time-bilingual-french-english-wing-assistant