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About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the Role

• As an Account Manager (AM) at Reserv, you’ll serve as the strategic partner and relationship owner for a portfolio of key customers. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape our customers’ long-term success. You’ll act as the quarterback of the customer relationship - proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account. This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills. What you'll do Customer Relationship Management - Develop and nurture deep, trust-based relationships with key stakeholders across your accounts. - Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria. - Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement. - Stay informed on industry trends, regulations, and competitive shifts that may impact your customers. Retention & Growth - Serve as the voice of the customer internally - advocating for customer needs across Product, Claims, and Ops. - Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales. - Execute customer success strategies tailored to your customer segment and business priorities. Project & Outcome Ownership - Own the overall success of the account - proactively managing escalations, requests, and ongoing initiatives. - Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication. - Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements. Customer Journey Optimization - Support seamless handoffs from Onboarding to post-go-live engagement. - Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization. - Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle. Who you are - 6+ years of experience in Customer Success, Account Management, or Customer Services, preferably in tech-enabled services, TPA, Insurtech, or B2B service delivery - Are passionate about building strong customer partnerships and delivering measurable value - Have experience running performance business reviews or executive business reviews with enterprise customers - Thrive in cross-functional environments and can influence without authority - Possess strong organizational and project management skills - able to juggle multiple customers and priorities - Have a deep sense of accountability and ownership; you don’t let balls drop - Bring curiosity and creativity to problem solving - Are excited to help build - not just execute - a world-class CS function - Have an understanding of the P&C Insurance industry and claims value chain (a plus)

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy - we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/account-manager-reserv