Trainee IT Support Specialist

Salary: £25,000 - 30,000 per year

Requirements

: Good understanding of IT fundamentals, including how software and hardware interact.Familiarity with Windows Operating Systems (user settings, driver management, configuration).Basic understanding of PC hardware components and peripherals.Knowledge of Office 365 applications and common use cases.Basic networking knowledge, including IP addressing, gateways, and DNS basics.Strong verbal and written communication skills.Ability to communicate with clients of varying technical ability in a calm, clear, and professional manner.A problem-solving mindset, able to gather information, analyze issues, and implement solutions independently.Strong sense of responsibility and ownership for resolving support tickets.Desirable: Understanding of how PCs operate in enterprise environments (Active Directory, domain-joined devices, user permissions, shared drives).Desirable: Experience working in a Managed Service Provider (MSP) or similar client-facing IT support role. Responsibilities: Provide remote IT support via phone and email to clients with a variety of technical backgrounds.Diagnose and resolve basic IT issues involving Windows OS, O365 applications, PC hardware, peripherals, and internet connectivity.Perform common troubleshooting steps for hardware, software, and network-related problems.Accurately record all support requests and actions taken within our job logging system.Ensure SLAs are met by taking ownership of tickets, following up as needed, and escalating appropriately.Communicate clearly with clients to extract relevant information and explain solutions.Work collaboratively with the rest of the team to share knowledge and manage workloads effectively. Technologies: Active DirectoryHardwareSupportNetworkOffice 365RESTWindowsExcelEthernet More: We are a fast-paced, customer-focused IT Managed Services Provider (MSP) supporting a diverse range of clients across multiple sectors.

Our mission is to deliver reliable, efficient, and friendly IT support with a strong emphasis on communication and problem-solving. We offer a collaborative and supportive work environment, opportunities for training and career development, and exposure to a wide range of technologies and industries. Our employees enjoy a competitive salary, company pension, health insurance, and 28 days holiday per year.

We pride ourselves on maintaining a relaxed and friendly work atmosphere and are committed to helping our employees progress within the company. last updated 36 week of 2026