Senior Account Manager, K4B

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others.

From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.We're looking for a Senior Account Manager to join KAYAK for Business - a growing corporate travel platform where account management sits at the heart of client success and commercial growth. In this role, you'll own a portfolio of clients across Europe and globally, working closely with travel managers, internal product and engineering teams, and travel management company (TMC) partners to build travel programmes that genuinely work for the people using them.

You'll be the connective tissue between client needs and KAYAK's capabilities - turning insights into action, and relationships into long-term partnerships.This role is based in our London office 3 times a week.In this role, you will:Own a portfolio of KAYAK for Business clients - from global enterprise companies to SMB growth accounts - with a focus on retention, adoption, satisfaction, and long-term successServe as the primary contact for client teams, building trusted relationships and aligning the travel programme to their business goalsLead the negotiation and contracting process for amendments and renewalsDrive account strategy and governance through regular reviews, performance insights, and clear action plansPartner with client teams and TMC partners to optimise programme setup, workflows, and traveller experienceUse data to identify risks, opportunities, and recommendations that improve adoption, performance, and overall programme resultsCoordinate across internal teams - including product, engineering, finance, and customer support - to resolve complex issues, drive improvements, and advance client prioritiesManage escalations, product changes, invoicing, and operational matters with strong ownership and follow-throughRepresent client needs internally, helping shape product priorities and service improvementsSupport geographical expansion by coordinating market rollouts and keeping all parties aligned across regions.Please apply if you have:Experience in account management, ideally in corporate travel, B2B SaaS, or a related client-facing environment; equivalent experience, training, or transferable skills are welcomeA client-first mindset, sound problem-solving skills, and a hands-on approach to addressing issues and identifying opportunitiesComfort working across time zones - you will report into the global Account Management team in the US and collaborate with colleagues across Europe and the USExperience engaging senior contacts on both the client and internal sides, and working alongside product and engineering teamsA collaborative working style and enjoyment of cross-functional workStrong written and verbal communication skills, including experience presenting to clients or senior audiencesFluency in English (written and spoken); a second European language is a plusComfort working with data and presentation tools (e.g. Google Workspace, Excel, PowerPoint); experience with CRM platforms such as Salesforce is a plusWillingness to travel approximately 15 - 20% as needed

Benefits

and Perks:5 weeks of paid vacationGenerous paid vacation + time off for your birthdayPrivate health & dental insuranceIncome protection and life assurancePension plan contributionsWork from (almost) anywhere for up to 20 days per yearFocus on mental health and well-being:Company-paid therapy sessions through SpringHealthCompany-paid subscription to HeadspaceCompany-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)No meeting FridaysPaid parental leavePaid volunteer timeFocus on your career growth:Development DollarsLeadership developmentAccess to thousand of on-demand e-learningsTravel DiscountsEmployee Resource GroupsEmployee Assistance Program - including 24/7 GP & free legal adviceDiscounted gym membershipBike2WorkSeason ticket loanSocial events & Thursday happy hoursFree lunch 2 days per week InclusionAt KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.Need an accommodation for the interview, application or on the job? No problem - just give us a heads-up.

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