Analityk wsparcia IT

Salary: £30,000 - 40,000 per year

Requirements

: Proven experience in IT supportExperience managing systems or applications as an application manager or primary administratorFamiliarity with business technologies such as Slack, Salesforce, Okta, Windows, Mac OS, and Google Workspace administrationExperience working to service SLA and KPI performance metricsExcellent written and verbal communication skillsStrong customer service skills with the ability to explain issues and solutions clearly and professionallyPassion for technology enablement and delivering an exceptional user experienceProactive mindset with a focus on continuous improvement of technology, systems, and personal skillsSelf-starter with strong organisational skills and the ability to prioritise workload Responsibilities: Provide IT technical support to our internal employees and partner end usersProactively monitor support activities, applications, and escalations to maintain a strong customer service environmentManage end-user support queries through our communication channels, ensuring requests are documented, prioritised, and communicated appropriatelyEnforce our IT standards, policies, practices, and procedures company-wide, with a focus on security and privacyProvide technical knowledge to colleagues and end users on hardware, software, telephony, and internal business systems or processesOversee the health of key software systems as a primary administrator, including user access, permissions, and configurationFacilitate external support engagement with our parent company and vendor support teams when issues cannot be resolved in-houseCoordinate with global support personnel to maintain support coverage across time zones and meet KPI and SLA targetsAssist with projects across our corporate infrastructure and software development, including training and updates Technologies: HardwareSupportSalesforceSecuritySlackWindows More: We are Indeed Flex, a tech-first staffing platform modernising temporary work by giving people the freedom to choose their own shifts and businesses the power to hire quickly and efficiently. We operate with the pace of a high-growth scale-up and the backing of Indeed, the worlds #1 job site. This is an in-office role, five days per week, with the option to work from home on Thursdays.

Our office is based just a 30-second walk from Farringdon station. We offer a salary of £30,000 to £40,000 per annum, a performance bonus, 25 days holiday plus duvet days, free lunch in the office, a cycle to work scheme, pension, private medical healthcare, a dental plan, discounted gym membership, a day off on your birthday, and Perkbox discounts and goodies. last updated 37 week of 2026