Customer Success Advisor

Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture.

We don’t just provide data; we provide certainty. We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise.

Today, we are proud to serve 10% of the Fortune 500, protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria’s Secret. As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity. The Culture Memo: Our Operating System Safe is not a typical corporate environment.

We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence. - Extreme Ownership: We don’t do "not my job." We hire people who see a gap and own the solution from start to finish. - The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof.

Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time. - Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable. - Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly. - The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.

The Perks & Ownership: We want our team to feel like owners because they are owners. We trust our people to manage their results and their time. - Meaningful Equity: Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success. - Unlimited Leaves: We don’t believe in clock-watching.

We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission. - Comprehensive

Benefits

: We provide top-tier medical insurance and wellness

Benefits

to ensure you and your family are well cared for. - Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition. Core Responsibilities: - Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization).

Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve - and can prove - measurable exposure and business-risk reduction, not just tool adoption. - Act as the ‘voice of the customer’ inside the company. - Own the customer relationship - including relationships with CISOs/CIOs and IT operational teams - to become a trusted advisor on cyber risk. - Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard. - Drive key metrics such as GRR, NRR, and value realization. - Become a SAFE platform expert and help customers become self-sufficient. - Assist in identifying and documenting best practices and ensuring customer environments align with them. - Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments. - Communicate and track customer product enhancements with SAFE Product Management. Essential Skills/

Qualifications

/ Experience: - Experience in vulnerability/exposure management, GRC, or a related security domain - vendor-side or practitioner-side. - Demonstrated ability to communicate technical risk to non-technical/executive audiences. - Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption. - Empathy with the customer; listening power - Strong project management skills - super detail-oriented and disciplined - 5+ years of experience in risk consulting, management consulting, and customer success - Track record of delivering on customer success metrics - Confidence in being an advisor to the CXOs of Fortune 500 companies - Comfort with building, ambiguity, and high growth chaos in a startup environment - Travel required - 30% Compensation Additional Information If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security, we want to hear from you! Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/customer-success-advisor-safe-security