Customer Service Administrator Apprentice

Handle customer enquiries by telephone and email. Process customer orders accurately using internal systems. Assist with progressing deliveries and following up on delays Help manage stock availability and customer orders.

Keep customers updated on the progress of their orders. Liaise with procurement and production teams to obtain order updates. Record and support the resolution of customer queries and complaints.

Produce reports and maintain spreadsheets to support the team. ·Develop excellent customer service, communication and administration skills. Work as part of a supportive team while completing your apprenticeship.