Starszy Menedżer ds. Sukcesu Klienta

<p><span style="font-size: 12pt;"><strong>

About the Role

:</strong></span></p> <p><span style="font-size: 12pt;">The Customer Success department is the backbone of Forter. As a Senior CSM, you are a key commercial lead responsible for the health, retention, and growth of our strategic accounts. We put a great deal of faith in our CSMs, who own not only customer satisfaction but also <strong>renewals, expansion, and strategic ROI</strong>.

In this role, you’ll build lasting executive relationships and solve complex business challenges, developing the commercial and technical skills that will be the cornerstone of your future career.</span></p> <h3><span style="font-size: 12pt;"><strong>What you’ll be doing:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Own the Renewal Lifecycle:</strong> Act as the primary commercial owner for your book of business, managing the end-to- end renewal process and hitting retention targets.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Drive Net Revenue Growth:</strong> Identify and qualify upsell opportunities within your accounts, collaborating with Sales to expand Forter’s footprint.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Quarterback Executive Value:</strong> Lead MBRs and QBRs to communicate Forter’s performance, ROI, and strategic impact to client stakeholders.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Strategic Advocacy:</strong> Convert client success into commercial momentum by securing references and case studies that serve as sales accelerators.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Product &amp; Roadmap Influence:</strong> Translate client business needs into actionable insights for our Product and leadership teams to help shape the company roadmap.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Data Hygiene:</strong> Maintain accurate data within internal systems to ensure leadership has real-time visibility into the commercial health of your portfolio.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>What you’ll need:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>5+ years of post-live, client-facing CS experience</strong> with a proven track record of managing renewals and hitting retention targets.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Commercial Acumen:</strong> Experience leading executive-level business reviews focused on ROI, budgets, and long-term contract value.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Strategic Planning:</strong> Ability to communicate client objectives to internal leadership to execute high-impact account strategies.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Industry Context:</strong> Experience in a SaaS startup; background in payments, fraud, or fintech is a significant bonus.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Problem-Solving Grit:</strong> Ability to break down ambiguous problems into concrete solutions and a willingness to get "in the weeds" to solve operational issues.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>High Agency:</strong> Trusted to drive initiatives autonomously and gain buy-in from a wide collection of internal and external stakeholders.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>

Benefits

:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Competitive salary and bonus plan</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Restricted Stock Units (RSU's)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Private health insurance, including vision and dental coverage</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Generous PTO policy</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Half day Fridays, every Friday</span></li> </ul> <p><span style="font-size: 12pt;"><strong>About Us:</strong></span></p> <p><span style="font-size: 12pt;">Commerce is evolving faster than the systems built to support it. Agentic AI is redrawing how people buy. Customer expectations have a new ceiling.

And bad actors are evolving alongside every advancement.&nbsp;</span></p> <p><span style="font-size: 12pt;">Forter was built to meet this moment - and stay ahead of it.</span></p> <p><span style="font-size: 12pt;">We are a human-first, AI-built company. Our technology analyzes patterns across a network of over 2 billion shoppers, delivering identity intelligence across the entire commerce journey - from sign-up to checkout to returns - that protects revenue and unlocks great customer experiences simultaneously. With Forter, businesses know who to trust, whether it’s humans or the agents shopping for them.

The result: zero friction for the customers who matter. No revenue left behind.</span></p> <p><span style="font-size: 12pt;">The world's most trusted brands - Nordstrom, Instacart, Priceline, Adobe, ASOS, and eBay among them - rely on Forter to get this right. Since 2013, we've raised $525M from investors including Tiger Global, Bessemer, Sequoia Capital, and Salesforce Ventures, and today we power commerce decisions for nearly 1 million businesses globally.

We're more than fraud, payments and orchestration - we make trust a competitive advantage.</span></p> <p><span style="font-size: 12pt;"><strong>Trust is backed by data - &nbsp; Forter is a recipient of over 10 workplace and innovation awards, including:&nbsp;</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Great Place to Work Certification (2021, 2022, 2023, 2024,<a href="https://www.greatplacetowork.com/certified-company/7039960"> 2025</a>)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and<a href="https://www.greatplacetowork.com/best-workplaces/new-york/2024?category=small-and-medium"> 2025</a>)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Forbes Cloud 100 (2021, 2022, 2023, 2024 and <a href="https://www.forbes.com/lists/cloud100/?sh=5675f5797d9c">2025</a>)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Anti-Fraud Solution of the Year at the Payments Awards (<a href="https://www.payments-awards.com/awards/winners24.php">2024</a>)</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Life as a Forterian:</strong></span></p> <p><span style="font-size: 12pt;">Forterians are, genuinely, some of the best people you'll work with. Smart, curious, and deeply good humans who care about the work and each other. That's not an accident - it's something we've been intentional about since day one, and it's the thing people mention most when they talk about why they stay.

When you're surrounded by people like this, doing work that actually matters, it changes what a job can feel like.</span></p> <p><span style="font-size: 12pt;">Forter was built on a simple but powerful conviction: when AI does its job, humans can do theirs better. That philosophy shapes our products and shapes how we work. AI is core to our workflows - not as a shortcut, but as a force multiplier that gives Forterians the space to focus their energy where human judgment is irreplaceable.</span></p> <p><span style="font-size: 12pt;">We're a global team of 500+ people, with regional headquarters in New York, Tel Aviv, London, and Singapore, and employee presence across the US, Canada, Germany, France, Japan, China, and Australia.

Our teams are cross-functional by design, and the work you do here is visible, consequential, and connected to the outcomes that matter.</span></p> <p><span style="font-size: 12pt;">You'll have real ownership here and proximity to decisions. And we back that with investment in your growth - RSU offerings, L&amp;D programs built around AI tools, and a culture of recognition rooted in our 4.5 day weeks (aka Forter’s Appreciation Fridays and Sundays). From team outings to local cultural celebrations, we mark the moments that matter - wherever you are in the world.

We don't want Forter to be just another job. We want it to be the place you build.</span></p> <p><span style="font-size: 12pt;">If you're ready to work on a problem that sits at the intersection of AI, commerce, and human trust, this is it.</span></p> <p><span style="font-size: 12pt;"><em>Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.</em></span></p> <p><span style="font-size: 12pt;"><em>If you need assistance or an accommodation due to a disability, please email us at ----- This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.</em></span></p> <p><span style="font-size: 12pt;"><strong>Hybrid work:</strong></span></p> <p><span style="font-size: 12pt;">At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week.

We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.</span></p> <p>&nbsp;</p> <p>&nbsp;</p> <p><br><br></p> <div class="content-conclusion">&nbsp;</div><div class="content-conclusion"><p><strong><a href="https://www.forter.com/job-applicant-privacy-policy/" target="_blank">Forter's Applicant Privacy Policy</a></strong></p></div>Find Jobs in United Kingdom on Arbeitnow