IT Support Lead

About LendableLendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 700 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.Join us if you want toTake ownership across a broad remit.

You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quoBuild the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the Role

A proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture.You’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences.

Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.What you'll be doingSupport the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performanceSet strategic direction for IT, aligning team objectives to business needs and company growth goalsAct as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfactionEnsure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipmentDevelop and implement IT standards, knowledge base articles, and training resourcesDrive continuous improvement of IT workflows, through automation and process optimisationOversee onboarding and offboarding processes for new joiners across multiple UK and international locationsCollaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protectionSelect, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metricsSupport office and remote working technology needs and encourage a culture of innovation and accountabilityWhat we’re looking forMinimum of 5+ years in IT Support/IT Systems/Service Desk environmentsDemonstrated experience with MDM platforms such as Jumpcloud, Jamf, or KandjiExperience in leading teamsProven coaching abilities, with a track record of supporting high-performing, inclusive teamsExperience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisationsAdvanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripheralsStrong communication and stakeholder management skillsUnderstanding of security protocols and strategies for threat mitigationWillingness to travel to office locations in Kent and London as neededNice to havesFamiliarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvementKnowledge of cloud platforms such as AWS and Google CloudDirect experience scaling IT functions in high-growth tech environmentsIndustry experience in fintech or financial services is a plusExperience with network management and troubleshootingInterview processA quick phone call with one of the teamTechnical InterviewTeam Interview Meet the team you’ll work with dailyCulture Interview Meet a member of the senior tech leadership.Life at LendableWinning team: the opportunity to scale up one of the world’s most successful fintech companiesFlexible working: flexible approach tailored to each role.

Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sitesSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office wallsHealth coverage: support for your physical and mental wellbeing, including private health coverRetirement & savings: long-term financial wellbeing through retirement savings plansEmployee referral programme: earn a competitive bonus when you refer successful new team membersOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locationsSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locationsPlease note: The availability and details of specific

Benefits

vary by location and role. For more information, please speak to your Talent Partner.Check out our blog!Find Jobs in United Kingdom on Arbeitnow