Head of Compliance Monitoring

About LendableLendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 700 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.Join us if you want toTake ownership across a broad remit.

You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quoBuild the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the Role

As Head of Compliance Monitoring, you'll own Lendable's risk-based compliance monitoring programme and lead the team that delivers it. You'll provide independent second line assurance that the business meets its legal and regulatory obligations, and evidence the outcomes customers actually receive rather than the processes behind them.You'll report to the Head of Compliance (SMF 16, Compliance Oversight) and deputise for them, including at Board meetings and sub-committees. This is a senior, hands-on role for someone who has built a second line monitoring function in a UK FCA regulated consumer credit firm and wants the autonomy to shape one in a fast-growing fintech.

The role is not itself a Senior Manager Function.What you’ll be doing/impact on objectivesOwn the compliance monitoring plan and methodology, refreshing it annually and in-year in response to emerging risks, regulatory change, MI, complaints and FCA publicationsMaintain a monitoring universe covering PRIN and the Consumer Duty, CONC, SYSC, DISP, SMCR, MCOB, the Consumer Credit Act, financial promotions and UK GDPRScope and deliver thematic and BAU reviews across the customer journey, including affordability (CONC 5), financial promotions (CONC 3), arrears and forbearance (CONC 7), vulnerability, fees and charges and complaints handling (DISP)Test the design and operating effectiveness of first line controls, and provide second line assurance over first line quality assuranceIssue clear, evidence-based reports setting out findings, root cause, risk ratings and owned actions, then track remediation to closure and validate that it workedEscalate actual or potential customer harm promptly, and assess it for redress and for notification to the FCA under Principle 11 and SUP 15Produce monitoring MI for the Head of Compliance, executive management and the Board, and present it at committeesSupport FCA supervisory engagement, information requests and skilled person (s166) reviews, and coordinate coverage with Internal Audit, Risk and first line QABring data protection into scope, testing UK GDPR and DPA 2018 compliance alongside the Data Protection OfficerLead, coach and develop the compliance monitoring team, planning resource against the plan and building capability through data, analytics and better toolingWhat we’re looking forDemonstrable compliance monitoring experience within a UK FCA regulated firm, including designing, owning and delivering a risk-based compliance monitoring programmeExperience of leading, managing and developing a teamConsumer credit experience, with a strong working knowledge of CONC and the Consumer Credit ActStrong working knowledge of the FCA Handbook, in particular PRIN and the Consumer Duty, SYSC, DISP and SMCR, and of FCA expectations of a second line monitoring functionData protection knowledge, covering the UK GDPR and the Data Protection Act 2018Ability to write clear, concise, evidence-based reports and to present findings credibly to senior management, the Board and its committeesSound judgement and personal resilience, with the independence and confidence to challenge the business constructively and to escalate where necessaryStrong planning and organisational skills, with the ability to deliver a plan across competing prioritiesHighly desirableInternal audit experience gained in a third line function, and/or a relevant professional qualification (for example IIA, ICA or CISI)Secured lending experience, from either a second or third line perspective, including knowledge of MCOB Interview processScreening stage: a 15 minute remote cognitive exercise and a 30 minute interview with the Talent Partner40 minute interview with a Compliance Business Partner (remote)Final onsite interview:45minute interview with the Head of Compliance30 minute interviews with CRO30 minute interview with a product MDLife at LendableWinning team: the opportunity to scale up one of the world’s most successful fintech companiesFlexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sitesSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office wallsHealth coverage: support for your physical and mental wellbeing, including private health coverRetirement & savings: long-term financial wellbeing through retirement savings plansEmployee referral programme: earn a competitive bonus when you refer successful new team membersOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locationsSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locationsPlease note: The availability and details of specific

Benefits

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