Agent obsługi klienta (włoskojęzyczny) - przychodzące B2B

<div class="content-intro"><p><strong>Our Global Structure</strong></p> <p><br>Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.</p></div><h2><strong>Customer Service Agent (Italian Speaking) - Inbound B2B</strong></h2><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p><strong>Location:</strong> Manchester</p><p><strong>Working pattern:</strong> Hybrid (3 days in-office) | 40 hours per week | Rotational shift pattern including weekends and public holidays (09:00 - 19.00).</p><p>Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.

Our Merchant Support team supports Deliveroo’s restaurant and grocery partners delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better, this is the place for you.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>We’re looking for a <strong>Customer Service Agent</strong> to join our Merchant Excellence team.

In this role, you’ll help us deliver fair, timely and high-quality resolutions for our Merchants.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p><strong>What You’ll Be Doing</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>You’ll be joining the <strong>Merchant Service</strong> team, handling both Inbound and Live chat contacts for our restaurant and grocery partners.</p><p>Here’s what your day-to-day might look like:</p><ul><li><p><strong>Own complex partner resolutions:</strong> Handling inbound calls from our Merchants with an obsessive focus on service excellence for the Italian market.</p></li><li><p><strong>Champion the Merchant experience:</strong> Act as the face of the Merchant excellence team, ensuring every interaction is detail-oriented and resolution-focused to achieve best in class CSAT scores.</p></li><li><p><strong>Help our Merchants succeed </strong>- Promote value add initiatives such as launching ads to improve the merchants success on the platform.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p><strong>What You’ll Need to Thrive</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:</p><ul><li><p><strong>Proven ability to work independently:</strong> Comfortable managing a high-volume workload and driving tasks to a favorable outcome autonomously.</p></li><li><p><strong>Strong solution-based mindset:</strong> An organized and driven approach to problem-solving in a fast-paced environment.</p></li><li><p><strong>Exceptional communication skills:</strong> Fluent in Italian and English with the ability to handle sensitive cases with empathy and professional clarity.</p></li><li><p><strong>Commercial mindset: </strong>Come to each interaction with an idea how to help and improve the commercial return of Deliveroo Merchants.</p></li><li><p><strong>Operational curiosity:</strong> A keen eye for detail and a desire to understand the mechanics of a complex, three-sided marketplace.</p></li><li><p><strong>Technical aptitude:</strong> Familiarity with CRM systems, telephony platforms, or knowledge bases is a plus.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p><strong>

Why Join Us

?</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact.</p><ul><li><p>🔧 <strong>Make a visible impact every day</strong> - Your work directly improves outcomes for customers, riders and restaurant partners.</p></li><li><p>🌱 <strong>Grow through ownership</strong> - Take responsibility for complex cases and help shape improvements to how we operate.</p></li><li><p>🧠 <strong>Develop deep operational expertise</strong> - Work across teams and markets to build strong regulatory and service knowledge.</p></li><li><p>🌎 <strong>Deliver together in an inclusive culture</strong> - Collaborative, values-driven teams that support how you work best.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p><strong>

Benefits

:</strong> * 25 days holiday + bank holidays (depending on department commitments) and "Time off for Charity" days.</p><ul><li><p>Subsidised health, dental, and life insurance.</p></li><li><p>Deliveroo Plus subscription and company-paid team meals.</p></li><li><p>Online learning courses from global universities and gym discounts.</p></li><li><p>Cycle to work scheme and pension contributions.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p><strong>Our Global Structure</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>Deliveroo is part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p><strong>Diversity, Equity and Inclusion</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.

We’re committed to fostering an environment where everyone can do their best work and feel they belong.<br><br>We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.<br><br>If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.<br><br>If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear fro</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><div class="content-conclusion"><p><strong>Diversity, Equity and Inclusion</strong><br><br>At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.</p> <p>We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.</p> <p>If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.

We’ll share details on how to request support so we can ensure you have a fair and equitable experience.</p> <p>If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!</p> <p><em data-renderer-mark="true"><br>Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring - learn more about DASH Brands' legitimate recruiting process at</em> <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _2rkolb4i _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://careersatdoordash.com/recruitment-scam-awareness" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><em data-renderer-mark="true">careersatdoordash.com/recruitment-scam-awareness</em></a><em data-renderer-mark="true">.</em></p></div>